Jordan Business Systems (JBS) has recently become the first and so far, the only, Cisco partner in MENAL & Gulf to achieve WebEx CC certification. The announcement on May 19, 2022, was confirmed by the issuing of a certificate of achievement from Cisco.

“This was a great team effort, we are very pleased to have achieved this leading and specialized technology role across the region” said Amer Alshaer, Senior Technical Engineer at JBS. By achieving the WebEx Contact Center Specialization, JBS has demonstrated that it is qualified to provide an advanced cloud-based contact center solution.

According to Cisco, ‘the goal of the Cisco WebEx Contact Center Specialization Program is to build programs with prescribed requirements for validation and identification of our Cisco channel partners and to develop the global market opportunity for advanced and emerging technology solutions through qualified Cisco channel partners.’

Back in 2020, JBS became the first Cisco Gold Partner in Jordan and Palestine to be awarded ‘Cisco Customer Experience Specialization.’

More about JBS

A Cisco Partner for more than 15 years, JBS has achieved highly valued certifications, participated in several specialized programs and won several awards. The company has been a leader for introducing Cisco new technologies to the Levant region, starting with the first IP telephony implementation in Jordan, followed by the first Cisco contact Centre in the Middle East, and lately JBS was the first Partner to successfully deploy Application Centric Infrastructure (ACI) and Software Defined Access (SDA) projects in Jordan.

With a distinguished track record in delivering challenging projects, JBS has proved its customer focus strategy over the past years. As a system integrator, the company provides unmatchable value to its customers. This starts with anticipating their needs, utilizing the solutions’ different components integrally, and getting the best value from the provided solution to achieve optimum customer business values, through 24×7 technical support services.