iSTYLE and K-tuin partner with Fixably to optimize and scale retail service delivery

iSTYLE and K-tuin are partnering with Fixably, a global SaaS company specializing in after-sales service management. The two companies are affiliates of the Midis Group, a leading provider of ICT services and solutions across Europe, the Middle East and Africa. The collaboration is part of iSTYLE and K-tuin’s broader effort to optimize and scale service delivery across the organization.

As part of the partnership, iSTYLE and K-tuin will implement Fixably’s innovative after-sales platform across key retail service operations to unify workflows, streamline processes, and strengthen Apple service operations. The move reflects their commitment to operational excellence and providing best-in-class retail services across its vast regional footprint.‍

“Partnering with Fixably is an important step in our strategy to bring smarter and sustainable service capabilities to our retail network,” said Nicolas Daher, Managing Director Retail – CEE, MENA and Spain at Midis Group. “Fixably’s platform offers the flexibility and intelligence we need to meet evolving customer expectations.”

The tool is expected to be fully operational by mid-2026, considering the scale of iSTYLE and K-tuin retail operations, the involvement of multiple countries, and the ongoing implementations that are shaping the Group’s global enterprise architecture and integrations.

“As part of Midis’ ongoing strategy to enhance our operations through technology, we’ve spent the past year carefully selecting the right after-sales platform for our service operations. This new partnership marks a significant milestone in that journey” said María José Freigedo Pérez, Finance Director Retail Spain at K-tuin.

“Our goal was to find a solution that not only streamlines internal processes and reduces time spent on administrative tasks but also delivers greater value and transparency to our customers. With this implementation, we are achieving key objectives: boosting efficiency, ensuring compliance, and elevating the overall customer experience” added María José Freigedo Pérez.

Fixably’s software enables service teams to manage the full lifecycle of repair and service operations, while improving transparency, speed and customer satisfaction.

“We’re proud to work with Midis Group as they continue to lead in the region’s technology and services landscape,” said Joel Mansnerus, CEO of Fixably. “This partnership is a great example of how innovation and scale can come together to elevate the after-sales experience.”

More about Fixably

More about iSTYLE and K-tuin

iSTYLE and K-tuin, proud members of the Midis Group, form the largest network of Apple Premium retail stores across 15 countries in Central and Eastern Europe, the Middle East, North Africa, and Spain. Together, they have established themselves as global leaders in Apple retail, with over 140 locations in the EMEA region. This includes 67 stores in Central and Eastern Europe, 30 in the Middle East and North Africa, and nearly 45 in Spain. All these locations provide customers with a premium shopping experience, expert guidance, and top-tier service.