Ivanti’s Unified IT: perfect solution for eHosting Data Fort managed service provider
Ivanti Partner Interview: Samer Hani & Motaz Alqaissi on how great partnerships develop first class strategy, governance, and implementation.
In a recent Ivanti Partner Network video, Ivanti’s ME Sales Director Samer Hani talks with eHosting Data Fort’s Head of IT Operations, Motaz Alqaissi, about optimizing the health of their customers’ IT environment using Ivanti Unified IT platforms.
To begin the discussion, Samer Hani and Motaz Alqaissi introduced the range of Ivanti solutions eHDF have adopted, both internally and externally, as a service for their clients. Talking about the Unified IT solution, Samer identified some key advantages of the system:
“If clients of eHDF now want to onboard a new user, rather than taking days, it’s going to happen in minutes with the approvals along with different systems and execution on the data center side. The clients themselves can now create their own VMs without coming back to the eHDF team. So all of this has helped in enhancing the SLAs and the SF.”
Motaz explained more about how eHDF make this work in the discussion: “We integrated multi products with our existing solutions. Our SIEM solution, our security services, all of them, are now integrated through API’s. Some of those API’s were available out of the box from Ivanti, like the service management. We deliver the best quality of services to our customers by utilizing those API’s and the capabilities of those solutions. As you said, we automated many activities; and for many daily tasks like the creation of users, we don’t have to go to the server now and you can just do a right click and create a user profile via the self-service portal.”
Samer also asks Motaz about the protocols used when real-world security incidents occur. Motaz highlighted the advances brought by integrating Ivanti systems into their own eHDF platform when security alerts happen: “Now, our team, instead of looking into multiple screens or multiple solutions, since we have unified everything in a single screen, that screen is the IT Service Management of Ivanti and they get pushed back to those applications on the platform from a Managed Services Provider.
“How would you rate Ivanti as a Managed Services Provider on a scale of 1 to 10, Samer asked Motaz? “I would say 11!” Motaz replied, confidently. “I would say the most amazing thing about the Ivanti products is that they are well integrated with each other. You don’t actually have to worry about your endpoints being integrated with your ITSM, or your patches not being reported accurately or something; everything works together out of the box, and you get the desired result in no time.”
In the video Motaz goes on to explain more about the eHDF range of Cloud services, Managed services, and most importantly their Event services.